Improving IT System and Business Processes in Order to Enhance Operational Efficiency, Flexibility and Reliability

Large Airline Company Improve its IT System and Business Processes in Order to Enhance Operational Efficiency, Flexibility, and Reliability

A large domestic and international airline, needed to improve its IT systems and business processes in order to enhance operational efficiency, flexibility, and reliability. The airline also wanted to achieve a better return on its IT investments. To realize this goal, airline selected us for IT Services. This partnership has yielded outstanding business results for the airline such as improvements in productivity, a reduction in IT spending, as well as a greater alignment of its IT investments with its business needs.

The Client

The Client’s main business is the transportation of customers using airline. Client operates regional, domestic and international airline services.

Business Challenge

Client has built a reputation for excellence in customer service, safety, operational reliability as well as engineering and maintenance. This trust and reputation is supported by their ability to innovate and their determination to deliver world-class customer service. In order to stay ahead of the competition, client had to ensure that their IT systems and business processes were more efficient, flexible and reliable. Client was looking for a partner who could assist them to achieve these objectives and ensure a better return on their IT investments. Client selected us as its IT services partner based on our strong pedigree in IT services, consulting and innovation.

Our Solution

Our  full services offering for client includes IT Service Management, Application Support and Development, Software Testing, Enterprise Integration, Infrastructure Services, Mobility Solutions, Engineering and Industrial Services, as well as Business Process Services. Our services impact client’s critical applications for airports, engineering, freight, loyalty, corporate, catering and customer enablement. Some of the key highlights of the relationship include:

• Large Programs: We provide consultancy, business analysis and software testing services for a number of large programs to our client, such as the Freight Futures program and the Maintenance, Repair and Overhaul modernization program. The Freight Futures program transformed client’s freight IT operations into an efficient and scalable business. We performed the system integration and data migration from the mission critical legacy system to a new web-based product for the client engineering and ensured high application availability and improved airworthiness.
• Application Development and Maintenance: We assisted in the development and maintenance of Airline Passenger Booking, Freight and Loyalty systems. We also manage client’s applications pertaining to in-flight services and crew management, as well as those related to Airport Operations such as Flight Readiness, Scheduling, Planning and monitoring, ensuring improvements in on-time departure as well as greater aircraft availability and safety.
• Business Continuity Planning: Our team has ensured a greater level of system stability through advanced operational control measures. Our periodic training and internal audit measures adhere to client’s IT security policies, as well as operational health and safety requirements. In order to improve operational efficiency, we support the airline’s legacy systems, while refreshing and redefining the airlines future IT landscape.
• Mobility Solutions: Client’s App on iPad developed by us provides pilots with a simpler, more efficient system to access a wide range of operational information via iPads rather than bulky paper documents – including charts, flight plans, manuals and forms. This pioneering project will help pilots stay up-to-date with critical flight data, while replacing volumes of paper per flight - saving time, resources and costs.
• 24 x 7 Support: We also provide infrastructure and hosting services along with end-to-end service management. IT applications are managed round the clock from our offshore development center.

Results

The client has achieved a number of outstanding business results through this long-term IT partnership with us. The airline has experienced improvements in productivity, a reduction in operating costs and a substantial reduction in IT spending as well as a greater alignment of IT investments with business needs. Client also reports a reduction in incidents and problems in business continuity through Information Technology Infrastructure Library (ITIL) driven processes.

The airline leverages a broad range of innovative solutions from our award-winning Travel and Hospitality Innovation Lab. In addition, Qantas receives advice on Oracle, Master Data Management (MDM) as well as business processes and new services such as Big Data, cloud services, analytics, social collaboration and connected marketing. Our associates regularly identify and leverage the latest trends in various areas to enhance client’s innovation capabilities.